Refund and Cancellation Policy

Last updated: 27 July 2026 Applies to: Legible subscriptions

The short version

Legible, a product of Sensate Origin Design Services-FZCO, gives you 14 days free before you are charged anything. Cancel during the trial and you pay nothing. After the trial, we do not refund periods that have already started — you keep access until the end of the period you paid for.

That trade is deliberate: the trial is the risk-free window, so it is a real one — full product, no feature locks, no card charge until day 15.

Your free trial

Your trial runs for 14 days from the day you create your account.

We ask for a card at signup so your account continues without interruption if

you decide to stay.

We charge nothing during the trial.
On day 15, the card is charged for your first period, and then on the same

date each period after that.

Cancel at any point before day 15 and you are never charged.

We email you before the trial ends. If that email does not arrive, that does not extend the trial — but see "When we do give refunds" below, because a billing surprise is exactly the kind of thing we would rather fix than argue about.

Cancelling

You can cancel at any time by emailing hello@sensate.design. We action it the same working day. No retention call, no notice period, and no reason required.

Self-service cancellation from the dashboard is not available yet. When it is, this policy will say so.

When you cancel:

You keep full access until the end of the period you have already paid for.
You are not charged again.
Scheduled monitoring stops at the end of that period.
Your audit history stays available to export for 30 days after the

subscription ends. After that we delete it (see the Privacy Policy).

Cancelling is not the same as deleting your account. To delete your account and data outright, email hello@sensate.design.

Refunds after the trial

We do not refund subscription periods that have already begun, including partial months and unused time after a mid-period cancellation.

This is stated plainly so nobody is surprised by it: once a period starts, that period is paid for.

When we do give refunds

We will refund you, without argument, in these cases:

We charged you after you cancelled. Full refund of the incorrect charge.
You were charged twice for the same period. Full refund of the duplicate.
**The service was materially unavailable for a sustained part of your billing

period** because of a fault on our side. We refund a pro-rated share of that period.

You were charged despite cancelling during the trial. Full refund.

Email hello@sensate.design with the charge date. We aim to respond within one business day and to process approved refunds within 10 business days. Refunds go back to the original payment method — we cannot send them anywhere else.

We also keep the discretion to refund outside these cases where it is simply the fair outcome. Ask.

Chargebacks

If something looks wrong on your statement, email us before raising a chargeback with your bank. A chargeback freezes the account while the bank investigates, which usually takes longer than us just refunding you.

Price changes

If we change the price of your plan, we will tell you at least 30 days before it takes effect. The new price applies from your next billing period, and you can cancel before then if you would rather not continue.

Annual plans

If annual billing is offered on your plan, the same rule applies: the 14-day trial is the risk-free window, and annual periods are not refunded once started.

Contact

hello@sensate.design Sensate Origin Design Services-FZCO, DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, UAE